International Students (Refunds)

First created	9 February 2010
Last reviewed	17 June 2020
Review cycle	Two years
Approver	Senior Leadership Team
Owner	Finance Manager
Stakeholders	Students, parents
Child Safety	National Principles 1-5, 7, 8-10

Overview #

1. The College requires pre-payment of a semester’s fees in advance from families enrolling under international student arrangements. Only then is a Confirmation of Enrolment form (COE) issued. This is needed to apply for a student visa.
2. In certain circumstances where a student’s enrolment is interrupted or cancelled, a refund of fees paid may be claimed. This policy sets out the terms for claiming refunds.

Policy Statements #

1. A refund will be paid directly to the person who has entered into the contract with the College unless he or she directs the College in writing to pay the refund to someone else. A refund will be paid in Australian dollars unless this is not practical. A refund will be made within four weeks of a refundable transaction.
2. This agreement does not remove the right to take further action under Australia’s consumer protection laws.
3. The College’s dispute resolution processes do not affect the student’s right to pursue other legal remedies.

Table of Refunds #

Reason for refund	Notification period	Refund
Students application for a student visa is unsuccessful	Before semester commences	Full refund less $200 administration charge.
Student visa withdrawn	More than 10 weeks before commences	Full refund less $200 administration charge.
Student visa withdrawn	4-10 weeks before semester commences	70% of a semester's fees less $200 administration charge.
Student visa withdrawn	4 weeks or less before semester commences	40% of a semester's fees less $200 administration charge.
Student visa withdrawn	After the semester has commences and during the first 4 weeks	30% of a semester's fee less $200 administration charge.
Student visa withdrawn	After 4 weeks	No refund is given.
Provider withdraws offer, fails to provide program offered, or terminates an education service	Before or after semester commences	Full refund is given under ESOS Act 2000.
Provider withdraws a student from an education service because the student has seriously breached international student visa conditions or provider's rules	After semester commences	No refund of the semester's fees is offered. If the student has paid for a subsequent semester in advance, no less than 40% of fees charges for the subsequent semester may be refunded. Applies to two semesters only. If more than two semesters have been paid, the third and following semester fees are refunded.